Contact Us

 


Our aim is to give you the highest possible standard of services.  We would like you to tell us what you think about the services we provide at Marton Pharmacy and The Therapy Centre.  If you have any questions please speak to a member of our pharmacy team or fill in the contact form below.

Contact Us!

Please use this contact form for general questions and queries about our services.  Please do not use for prescription collection requests as this is not monitored by our Dispensing Team.

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Comments, Suggestions, Complaints & Compliments

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. If you have any comments, suggestions, complaints or compliments please speak to a member of our pharmacy team.  We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints.  Our system meets national criteria.  Our Pharmacist or Practice Manager will give you further information if you require it.


Patient Advice & Liaison Services

You may also seek advice from the local Patient Advice and Liaison Services (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent advocacy services.  PALS – The James Cook University Hospital, Marton Road, Middlesbrough, Cleveland, TS4 3BW.  0800 028 2451.  Please visit https://www.southtees.nhs.uk/patients-visitors/pals/ for further information.


NHS Complaints Independent Advocacy Service

An independent complaints advocacy service  is available to provide advice and support for people who wish to complain about the NHS. Please contact Middlesbrough Council for details.